Kraitos AIDR — Terms of Service

Last updated: August 4, 2026

These Terms of Service (the "Terms") govern your access to and use of the Kraitos AIDR platform, including the Kraitos endpoint agent software, the cloud dashboard at aidr.kraitos.io, related APIs, and any associated documentation and support (collectively, the "Service"). The Service is provided by Adsero, LLC, a Florida limited liability company doing business as Kraitos ("Kraitos," "we," "us," or "our").

By accessing or using the Service, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" or "Customer" refers to that entity.

If you do not agree to these Terms, do not access or use the Service.

1. Acceptance and Eligibility

1.1 By using the Service you affirm that you are at least 18 years old, are able to form a binding contract, and are not barred from using the Service under applicable law.

1.2 The Service is intended for business and organizational use only. It is not offered to consumers for personal, family, or household purposes.

1.3 If you register for a free trial, use the Service under an evaluation, or otherwise access the Service without a signed order form, these Terms still apply to that use.

2. Definitions

• "Agent" means the lightweight Kraitos AIDR endpoint software that Customer deploys on Devices to collect telemetry and enforce policy.
• "Customer Data" means data, telemetry, files, metadata, configuration, and other information that Customer or its Authorized Users submit to, or that the Agent collects on Customer's behalf and transmits to, the Service.
• "Device" or "Endpoint" means a computer, workstation, server, or other machine on which the Agent is installed. Devices are the unit by which subscriptions are metered.
• "Authorized User" means an employee, contractor, or agent of Customer whom Customer authorizes to access and use the Service.
• "End User" means an individual whose Device is monitored by the Agent, including Customer's employees and contractors.
• "Documentation" means the usage guides, policies, and technical materials we make available for the Service.
• "Order" means an online subscription selection, order form, or other ordering document that references these Terms.

3. Account Registration and Security

3.1 To use the Service you must create an account and provide accurate, current, and complete information. You agree to keep this information up to date.

3.2 You are responsible for safeguarding account credentials, API keys, and agent enrollment tokens, and for all activity that occurs under your account. Enable multi-factor authentication where available.

3.3 You must promptly notify us at [email protected] of any suspected or actual unauthorized access to or use of the Service.

3.4 You are responsible for the acts and omissions of your Authorized Users and for their compliance with these Terms.

4. Subscriptions, Trials, Billing, and Taxes

4.1 Subscription tiers. The Service is offered on a subscription basis (for example, the Team and Business tiers). Features, limits, and pricing for each tier are described at the point of purchase or in an applicable Order.

4.2 Metered by Device count. Subscriptions are billed per Device (endpoint) per month, based on the number of Devices on which the Agent is enrolled. We may measure Device counts and true up billing to reflect actual usage.

4.3 Free trial. We may offer a free trial. At the end of the trial, unless you cancel or select a paid plan, your access to paid features may end or, where you have provided payment details and agreed, your subscription may convert to a paid subscription at the then-current rates. We may modify or discontinue trials at any time.

4.4 Payment. Paid subscriptions are billed through our third-party payment processor (Stripe). You authorize us and our processor to charge your designated payment method for all applicable fees. You represent that you are authorized to use the payment method provided.

4.5 Auto-renewal. Unless otherwise stated in an Order, subscriptions automatically renew for successive periods equal to the prior term. To avoid renewal, cancel before the end of the then-current term through the dashboard or by contacting [email protected]. Cancellation takes effect at the end of the current billing period.

4.6 Price changes. We may change fees for a future renewal term by giving notice before that term begins. Your continued use after the change takes effect constitutes acceptance of the new fees.

4.7 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, withholding, and similar taxes, excluding taxes on our net income.

4.8 Refunds. Except as required by applicable law or expressly stated in an Order, fees are non-refundable and payments are non-cancelable, including for partial subscription periods and unused Devices.

4.9 Late payments. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, and we may suspend the Service for non-payment as described in Section 15.

5. Acceptable Use Policy

You agree not to, and not to permit any Authorized User or third party to:

• use the Service in violation of any applicable law, regulation, or third-party right;
• deploy or enroll the Agent on any Device that you are not authorized to monitor, or in violation of any employment, workplace-monitoring, privacy, wiretap, or data-protection law;
• fail to provide any notice to, or obtain any consent from, End Users that applicable law requires in connection with monitoring their Devices (see Section 6.4);
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of the Service or Agent, except to the extent this restriction is prohibited by law;
• copy, modify, distribute, sell, sublicense, rent, or create derivative works of the Service or Agent except as expressly permitted;
• circumvent or disable any security, licensing, metering, or usage-limiting features;
• probe, scan, or test the vulnerability of the Service, or breach or bypass authentication or access controls, except under a written testing authorization from us;
• introduce malware or use the Service to build a competing product or to benchmark it for a competitor;
• interfere with or disrupt the integrity or performance of the Service, or impose an unreasonable load on our infrastructure;
• use the Service to transmit content that is unlawful, infringing, or harmful, or to harass, abuse, or harm others.

We may investigate suspected violations and take appropriate action, including suspension or termination.

6. Customer Data and Ownership

6.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Data. We do not claim ownership of Customer Data.

6.2 License to us. Customer grants us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, analyze, and display Customer Data solely as necessary to provide, secure, support, and improve the Service, and to comply with law. We may create and use aggregated and de-identified data derived from use of the Service, provided it does not identify Customer, any Authorized User, or any End User.

6.3 Data-protection roles. The Agent collects telemetry from Customer's Devices at Customer's direction. Customer is the data controller (or equivalent) for that telemetry, and Kraitos acts as a processor (or service provider) that processes Customer Data on Customer's instructions. Our processing is further described in the Privacy Policy and Data Processing Addendum ("DPA"), which is incorporated by reference. Where required, the DPA governs in the event of a conflict with these Terms regarding personal data.

6.4 Customer responsibilities for data. Customer is solely responsible for (a) the accuracy, quality, and legality of Customer Data; (b) obtaining all rights, consents, and notices needed to collect the telemetry and to allow us to process it; and (c) providing End Users with any legally required notice of monitoring and honoring their rights under applicable law.

6.5 Security. We will maintain reasonable and appropriate technical and organizational measures designed to protect Customer Data, as further described in the DPA and our security documentation.

7. Software and Agent License

7.1 Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the subscription term to install and use the Agent on Devices that Customer is authorized to monitor, and to access the dashboard, solely for Customer's internal business purposes.

7.2 The Agent may automatically update to maintain security, compatibility, and functionality. You consent to such updates.

7.3 All rights not expressly granted are reserved. The license terminates automatically on expiration or termination of the applicable subscription, at which point Customer must cease use of, and uninstall, the Agent.

8. Third-Party Services

8.1 The Service integrates with or depends on third-party products and services (for example, payment processing, cloud infrastructure, and threat-intelligence feeds), and may detect or report on third-party AI tools (such as Claude Code, GitHub Copilot, and Cursor). We do not control and are not responsible for third-party services, and reference to any third-party tool does not imply affiliation or endorsement.

8.2 Your use of a third-party service is governed by that provider's terms, and we disclaim liability arising from third-party services.

9. Confidentiality

9.1 "Confidential Information" means non-public information disclosed by one party ("Discloser") to the other ("Recipient") that is designated confidential or that reasonably should be understood to be confidential, including the non-public features of the Service, pricing, and Customer Data.

9.2 Recipient will use Confidential Information only to exercise its rights and perform its obligations under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors with a need to know who are bound by confidentiality obligations.

9.3 Confidential Information excludes information that is or becomes public through no fault of Recipient, was known to Recipient without restriction, is independently developed, or is rightfully received from a third party. Recipient may disclose Confidential Information if legally compelled, giving reasonable prior notice where permitted.

10. Intellectual Property

10.1 The Service, the Agent, the dashboard, the Documentation, and all related software, models, know-how, and materials, and all intellectual property rights therein, are and remain the exclusive property of Kraitos and its licensors. "Kraitos," "Kraitos AIDR," "Adsero Security," and related marks and logos are our trademarks; you may not use them without our prior written consent.

10.2 If you provide suggestions, enhancement requests, or other feedback, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that feedback without restriction or obligation to you.

11. Warranties and Disclaimers

11.1 Each party represents that it has the authority to enter into these Terms.

11.2 Security detection is not a guarantee. The Service performs AI-tool discovery, secret detection, malware and threat detection, and file-integrity monitoring on a best-effort basis. No security product can detect or prevent all threats. We do not warrant that the Service will identify every AI tool, secret, malicious file, vulnerability, policy violation, or security incident, or that it will be error-free, uninterrupted, or free of false positives or false negatives. The Service is a supplement to, not a replacement for, Customer's own security program and judgment.

11.3 AS-IS. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE, THE AGENT, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Limitation of Liability

12.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

12.3 Exclusions. The limitations in this Section do not apply to a party's liability for its breach of confidentiality obligations, Customer's payment obligations, either party's indemnification obligations, or liability that cannot be limited under applicable law.

12.4 The parties agree that these limitations reflect a reasonable allocation of risk and are an essential basis of the bargain.

13. Indemnification

13.1 By Customer. Customer will defend, indemnify, and hold harmless Kraitos and its affiliates, officers, and employees from and against any third-party claims, damages, and reasonable costs (including attorneys' fees) arising out of or relating to (a) Customer Data; (b) Customer's deployment of the Agent on Devices it was not authorized to monitor, or its failure to provide required End-User notice or consent; or (c) Customer's breach of these Terms or violation of law.

13.2 By Kraitos. We will defend Customer against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights, and will indemnify Customer for amounts finally awarded, subject to the limitations in Section 12. This obligation does not apply to claims arising from Customer Data, Customer's misuse, or combination of the Service with items not provided by us.

13.3 The indemnified party will promptly notify the indemnifying party of the claim, give it sole control of the defense and settlement (provided no settlement imposes non-monetary obligations on the indemnified party without consent), and provide reasonable cooperation.

14. Term and Termination

14.1 Term. These Terms begin when you first accept them or use the Service and continue until all subscriptions have expired or been terminated.

14.2 Termination for cause. Either party may terminate these Terms or an affected subscription if the other party materially breaches these Terms and fails to cure within thirty (30) days after written notice. We may terminate immediately for breach of the Acceptable Use Policy or infringement of our intellectual property.

14.3 Termination for convenience. You may stop using the Service and cancel your subscription at any time as described in Section 4.5. Cancellation does not entitle you to a refund except as stated in Section 4.8.

14.4 Effect of termination. On termination or expiration: (a) your right to access the Service and the Agent license end; (b) you must cease use of and uninstall the Agent; and (c) any accrued fees become due.

14.5 Data export and deletion. For a period of thirty (30) days after termination, and subject to your account being in good standing, you may request export of Customer Data in a commonly available format. After that period, we may delete Customer Data in the ordinary course, except as required to be retained by law or as described in the DPA. We will delete or return Customer Data in accordance with the DPA on request.

14.6 Survival. Sections that by their nature should survive (including Definitions, Confidentiality, Intellectual Property, Warranties and Disclaimers, Limitation of Liability, Indemnification, and Miscellaneous) survive termination.

15. Suspension

15.1 We may suspend your access to the Service, in whole or in part, if (a) your account is overdue on payment; (b) we reasonably believe your use poses a security risk, may harm our systems or other customers, or violates the Acceptable Use Policy or law; or (c) required by legal process.

15.2 Where practicable, we will provide advance notice and an opportunity to cure. We will restore access promptly after the cause of suspension is resolved. Suspension does not relieve you of your payment obligations.

16. Modifications to the Service and Terms

16.1 Service changes. We may modify, enhance, or discontinue features of the Service from time to time. We will not materially reduce the core functionality of a paid subscription during its then-current term.

16.2 Terms changes. We may update these Terms. If we make material changes, we will provide reasonable notice (for example, by email or through the dashboard) before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

17. Governing Law and Dispute Resolution

17.1 These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

17.2 The parties will first attempt to resolve any dispute informally by contacting each other. If a dispute is not resolved within thirty (30) days, it will be subject to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida, and each party consents to personal jurisdiction and venue there.

17.3 Nothing in this Section prevents either party from seeking injunctive or equitable relief to protect its intellectual property or Confidential Information.

18. Miscellaneous

18.1 Assignment. You may not assign or transfer these Terms without our prior written consent, except to a successor in connection with a merger or sale of substantially all assets, provided the successor is not our competitor. We may assign these Terms to an affiliate or in connection with a corporate transaction. Any prohibited assignment is void.

18.2 Entire agreement. These Terms, together with the Privacy Policy, DPA, any Order, and any policies referenced herein, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements and understandings on the subject.

18.3 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18.4 Waiver. No failure or delay in exercising any right is a waiver of it, and no waiver is effective unless in writing.

18.5 Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control.

18.6 Independent contractors. The parties are independent contractors; these Terms do not create a partnership, joint venture, agency, or employment relationship.

18.7 Notices. Legal notices to us must be sent to [email protected] and to Adsero, LLC, 12605 Race Track Rd, Tampa, FL 33626, USA. We may send notices to the email address associated with your account. Notices are deemed given when received.

18.8 Order of precedence. In the event of a conflict, a signed Order controls over these Terms, and these Terms control over any linked policy, except that the DPA controls over both regarding the processing of personal data.

19. Contact

Questions about these Terms? Contact us:

• Legal: [email protected]
• Support: [email protected]
• Address: Adsero, LLC, 12605 Race Track Rd, Tampa, FL 33626, USA

Related documents: Privacy Policy · Data Processing Addendum (DPA) · Cookie Policy